Document versions and changes
Find the service's formal contract documents, effective dates and key changes.
Refund terms that are more favorable to existing customers apply from 2026-11-10. Existing transactions and consent records are not overwritten with the new documents.
Terms of Service
First formal publication
Sets out account and service terms, consumer rights, refunds and returns.
Read document: Terms of ServicePrivacy Policy
First formal publication
Explains the data, purposes, retention, processors, overseas transfers and individual rights.
Read document: Privacy PolicyCourse refund guide
First formal publication
Explains course refund eligibility, requests, amounts and timing.
Read document: Course refund guidePhysical product returns and exchanges
First formal publication
Explains withdrawal, custom-made goods, return costs and procedures.
Read document: Physical product returns and exchanges