Hopaesool Inc. (the “Company”) provides information about Hopaesool, online courses, a community forum and goods for sale. These Terms set out the rights and obligations of the Company and users. Product pages and order screens explain the price, contents, access period and delivery conditions of each offering.

1. Registration and account security

Registration is completed through email verification, required profile information, and confirmation of the Terms and Privacy Policy. Use your own accurate information and update changes in account settings. Do not disclose passwords or verification links, transfer your account or lend it to others. If you suspect unauthorized access, change your password and contact Support.

The Company does not accept registration by children under 14. Minors need their legal representative’s consent to purchase paid offerings. A minor or their legal representative may cancel a contract made without the required consent in accordance with applicable law.

2. Services and purchases

Public introductions and free samples may be used within the scope shown on screen. Paid courses are available within the access rights and period associated with the account. Product information explains relevant device, browser and network requirements.

Available products, payment methods and delivery destinations are shown during ordering. Purchases are unavailable when no product or payment method is offered. Contacting Support, adding an item to a cart or opening a payment window does not complete an order or payment. Check the service’s order confirmation and payment status for the result.

Before a contract is made, the Company explains the price, contents, supply date and access period. If supply becomes impossible, the Company informs the user and arranges a refund for the unsupplied part or another appropriate remedy. Agreed prices and essential terms are not arbitrarily changed to the user’s disadvantage. Promotions follow their separately stated eligibility, period and conditions; ending a promotion does not retrospectively remove an established right.

The Refunds, cancellation and withdrawal policy below governs cancellations and refunds. Course and physical-goods notices summarize that policy and do not limit mandatory rights or a more favorable individual agreement.

3. Service interruption and changes

Maintenance, equipment failure or events beyond reasonable control may temporarily interrupt the service. Planned interruptions are announced in advance; urgent incidents are explained after they are identified. If the Company is responsible for failing to supply a paid service, it provides an appropriate remedy, such as extended access, resupply or a refund, according to the affected service and the user’s rights.

Important service changes or closure are announced in advance with regard to existing paid access and statutory rights. An event beyond reasonable control does not automatically remove the obligation to return payments for unsupplied services or other liability required by law.

4. Acceptable use and user content

Users must not:

Use another person’s account, personal information or payment method, submit false information or trade accounts.
Bypass authentication or access restrictions, gain unauthorized access, distribute malicious software or disrupt the service.
Copy, distribute, sell or give others unauthorized access to paid content.
Infringe copyright, privacy or reputation, post unlawful, obscene, threatening or discriminatory material, or send spam.
Harass other users or otherwise use the service unlawfully.

Authors retain rights in their posts. The Company may store, transmit and display posts as necessary to provide, secure and operate the forum. These Terms do not authorize using private posts in public promotions or using a user’s posts in advertising outside the service without separate permission.

When a violation or rights complaint is identified, the Company takes appropriate action, including restricting visibility or removing content, and explains the reason. Temporary blocking of disputed material follows applicable legal procedures and time limits. Users may ask Support for reasons and appeal a decision.

5. Account closure and restrictions

Users may close their account in account settings after identity verification. Outstanding orders, statutory retention obligations and unsettled amounts are handled under applicable law and the relevant contract after closure. Account closure does not replace a cancellation or refund request; contact Support if both are needed. The Privacy Policy explains the handling of personal information and posts after closure.

The Company may proportionately restrict access for a breach of law or these Terms, or a specific risk to others’ rights or account security. It normally gives advance notice of the reason, scope, timing and appeal method. Urgent security action or a legal restriction on notice may require action first, followed by notice when it is possible.

Restrictions or account closure do not automatically extinguish refund rights for unsupplied services or other mandatory rights. Refusing revised Terms does not retrospectively remove rights under an existing paid contract.

6. Intellectual property

Content, trademarks and designs belong to the Company or their lawful owners. Users may use content for personal study within the permission granted, and may not copy, distribute, publicly transmit or sell it without permission. Uses permitted by law and users’ rights in their own posts remain protected.

7. Personal information and contact

The Privacy Policy explains information categories, purposes, retention, processors, international transfers and how to exercise privacy rights. Required registration confirmation is not used as consent to advertising or optional tracking. Advertising messages are sent only on a separate lawful basis.

For service questions, cancellation, refunds or disputes, use Support or hopaesool@gmail.com. Telephone: +82-2-733-2469. Address: 4F, 37, Insadong 7-gil, Jongno-gu, Seoul, Republic of Korea. Contacting Support is separate from completion of an order, payment or refund.

8. Liability and disputes

The Company and users are responsible under applicable law for loss caused by their intent or negligence. These Terms do not exempt the Company from mandatory duties concerning privacy, performance of a contract, defects or failure to supply. The Company remains responsible for its own contribution to a dispute between users.

Korean law governs these Terms, without excluding mandatory consumer protection that applies to a user. Users may first ask Support to resolve a dispute. Unresolved disputes may be taken to a court with jurisdiction or an available consumer dispute-resolution body under applicable law.

9. Changes to the Terms

The Company announces the changes, reasons and effective date at least 7 days before an ordinary change and at least 30 days before a change unfavorable to users. Important changes to rights and obligations are also notified individually, for example by account email. Separate consent is obtained where required by law.

Users may accept or refuse revised Terms. Without a basis in law or an existing contract, silence or continued use alone is not treated as consent to new uses of personal information, international transfers, immediate supply or a withdrawal restriction. Users who disagree may contact Support or close their account; accrued rights and more favorable statutory protection remain available.

10. Version and application dates

This is the first formal public text, version 1.0, announced on November 10, 2026. It applies to new contracts made on or after that date when accepted. Ordinary changes concerning existing contracts apply from November 17, 2026, subject to required notice and consent, without retrospective disadvantage. The more favorable refund standard and confirmation of mandatory rights below are provided from November 10, 2026.

See Document versions and changes for application dates. Existing transaction and consent records and their original document identifiers are not overwritten with this version.

Refunds, cancellation and withdrawal

1. Requests and common principles

Request cancellation, withdrawal, returns or refunds through Hopaesool Support or hopaesool@gmail.com. Briefly describe the request and approximate time in your first message. Provide only the minimum order details requested in follow-up instructions. Do not send passwords, authentication codes, full card or bank account numbers, or identity documents.

Submitting an inquiry does not immediately cancel an order or payment or complete a refund. The Company checks the order, applicable policy and law and explains the procedure and outcome. The legal effect and deadline of withdrawal are not postponed merely until the Company replies.

This policy preserves applicable mandatory consumer rights, more favorable rights, and remedies for defects, misdescription, non-supply or the Company's fault. A Terms violation or a change-of-mind restriction does not automatically remove these rights.

2. Paid courses and digital content

As a voluntary refund floor, if there has been no substantive paid-content access within 14 calendar days from the later of receipt of contract confirmation and the time paid access actually becomes available, the Company refunds the full customer-paid amount for the order. This is not a statement that every country has the same statutory withdrawal period and does not reduce longer or broader mandatory rights.
Payment, entitlement, course-list or free-preview access, and lesson completion records alone do not establish substantive paid-content access. The Company checks actual paid-content access records, product information and the relevant notices and acknowledgements.
A change-of-mind restriction based on commencement is considered only when applicable legal requirements and necessary advance disclosure, trial access and other safeguards are satisfied. An immediate-supply request and acknowledgement of withdrawal consequences are separate from general signup agreement; this document or continued use does not replace them.
Using part of a course bundle does not automatically make the entire bundle used or permit an arbitrary deduction. Rights concerning unsupplied parts, divisibility and applicable rules must be considered.
Missing or unclear evidence of commencement, disclosure, consent or timing leads to manual review rather than automatic refusal. A restriction is not applied if the Company cannot establish the facts required to support it.
Defects, misdescription and non-supply are assessed separately from access. A free bonus access period does not reduce refund rights.

3. Physical goods: cancellation, returns and exchange

For ordinary goods subject to Korean e-commerce law, withdrawal is available within 7 days of receiving the written contract information. If supply occurs later, the period starts on receipt or commencement of supply. Statutory rules for missing contract information, obstruction and other starting points or extensions also apply.
A cancellation request before dispatch is checked against actual dispatch and production progress. The Company does not treat every order as automatically entering production or a displayed order status as the sole basis for losing cancellation rights.
Consumer-caused damage or a substantial loss of value through use may restrict change-of-mind withdrawal only under applicable legal conditions. Opening packaging as necessary to inspect the goods does not automatically remove that right.
Made-to-order status alone does not exclude returns. A transaction-specific restriction is considered only when the legal requirements, including individual production, expected serious irreparable harm from withdrawal, separate advance notice and written or electronic consent, are met. Defect, incorrect-delivery and nonconformity remedies remain available.
Under Korean law, goods differing from the advertisement or contract are subject to the statutory periods of 3 months from supply and 30 days from discovering or being able to discover the discrepancy. Such requests are not refused merely because the ordinary 7-day period has passed.
For change-of-mind returns, the actual return cost payable by the consumer under applicable law is explained. The Company bears return costs for defects, incorrect delivery or nonconformity. Contact Support for the return address, method and costs before sending goods back. This contact procedure does not restrict statutory rights.
Partial cancellation and exchange options depend on the order and procedures actually available. Automatic partial cancellation is not promised, and cancelling the whole order and reordering is not a prerequisite for statutory remedies.

4. Refund amount, method and timing

The Company does not deduct payment-processing costs charged by payment gateways or PayPal from an otherwise eligible refund amount. No blanket tax or penalty deduction applies. Any legally permitted return cost or other adjustment is explained separately with its reason and amount.
For withdrawal under Korean e-commerce law, the refund is due within 3 business days after returned physical goods are received. For supplied services or digital content, or goods or services not yet supplied, the period starts on withdrawal. Statutory late-refund compensation and other rights remain available.
The Company requests suspension or cancellation of the relevant card or other payment charge without delay and communicates the necessary outcome. The payment institution's statement or balance posting time is separate from the Company's refund deadline and does not extend its legal obligations.
International transactions retain applicable mandatory rules and more favorable agreements. Nationality, display language or payment currency alone does not determine the applicable law or refund rights.

5. Application dates and document history

Version 1.0 · announced November 10, 2026. New contracts apply from that date; ordinary changes to existing contracts apply from November 17, 2026. More favorable refunds are available from November 10, 2026. More favorable rights under existing transactions are not reduced, and consent records are not retrospectively changed. See Document versions and changes.